Specialty & Expertise
Putri specializes in player community management, feedback loop design, and Live Activity content operations. Her work spans community moderation, sentiment monitoring, the Live Activity calendar that keeps the catalog feeling fresh between major releases, and the structured feedback program that turns player conversations into prioritized product backlogs. She has built the Suntongames community program from scratch — including the weekly community roundup, the bug triage workflow that connects player reports directly to engineering tickets, and the Live Activity content schedule that gives players something new to engage with every week without overwhelming them.
Live-Ops Philosophy
"The best feedback comes from players who do not know they are testing."
Focus Areas
- Community feedback loops that convert conversation into shipped product changes
- Live Activity content scheduling that balances novelty with familiarity
- Sentiment monitoring across app store reviews, social, and in-product signals
- Bug triage workflow connecting player reports to engineering tickets within 24 hours
- Player retention through community rituals, not push notifications
Background
Putri brings 6 years of community operations experience to her role at Suntongames, previously leading community management and content operations at a top Southeast Asian casual game platform where she ran Live-Ops for titles with tens of millions of monthly active players. She joined Suntongames in 2024 to build the player community and Live Activity practice from the ground up, with a mandate to make feedback collection a core input to product iteration rather than a vanity metric. She is based in Jakarta and runs weekly community office hours where any player can ask questions directly, surface bugs, or suggest the next Live Activity theme. She also owns the Suntongames player advisory board — a rotating group of 50 casual players who get early access to upcoming releases in exchange for structured feedback. The board's input has directly shaped over a dozen shipping decisions in the past year, from difficulty adjustments to Live Activity cadence, and Putri publishes a quarterly community impact report showing exactly which player suggestions made it into the live product.
Putri's published writing on the Suntongames blog covers the platform's privacy stance and the psychology behind puzzle game satisfaction. Her articles blend community operations insight with player research, showing how community signals shape both product decisions and the platform's ethical commitments to its players.
